Our policy is valid for a period of 3 calendar days from the date of the purchase. We do not offer refunds however you can return the product for an exchange. If the period of 3 days has lapsed since the purchase, we can’t, unfortunately, offer you an exchange.
The following criteria must be met to qualify for an exchange:
- Product is defective
- Product is not as described
- Product must be unopened
- Product must be in original packaging
- Product must be unused
- Product must not be damaged
In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue an exchange. Perishable goods are completely exempt from being returned.
Proof of Purchase
To complete your exchange, we require a receipt, purchase order or other proof of purchase.Please note that without the aforementioned proof of purchase, we will not do an exchange.
In order to return an order, you must contact us first.
Visit any of our retail locations to return your items purchased through our online store. Our staff member will process your return or exchange for you.
You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject an exchange.
If you would like to contact us concerning any matter relating to this Refund Policy, you may send an email to firstname.lastname@example.org
This document was last updated on September 29, 2020