Refund Policy

Our policy is valid for a period of 3 calendar days from the date of the purchase. We do not offer refunds however you can return the product for an exchange. If the period of 3 days has lapsed since the purchase, we can’t, unfortunately, offer you an exchange.

Exchange Requirements

The following criteria must be met to qualify for an exchange:

  • Product is defective
  • Product is not as described
  • Product must be unopened
  • Product must be in original packaging
  • Product must be unused
  • Product must not be damaged

In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue an exchange. Perishable goods are completely exempt from being returned.

Proof of Purchase

To complete your exchange, we require a receipt, purchase order or other proof of purchase.Please note that without the aforementioned proof of purchase, we will not do an exchange.

 

Contacting Us

If you would like to contact us concerning any matter relating to this Refund Policy, you may send an email to info@goodrootscanna.com

This document was last updated on September 29, 2020